# SpotlightVendor Help Center

> Help and documentation for SpotlightVendor — vendor compliance and bid management for senior living and healthcare facilities.

## Docs

- [Contact support](https://help.spotlightvendor.com/account/contact-support.md): How to reach SpotlightVendor support, response time expectations, and what to include for the fastest reply.
- [Account & Support](https://help.spotlightvendor.com/account/index.md): Manage your SpotlightVendor account, reset your password, update your profile, and reach our support team.
- [Reset your password](https://help.spotlightvendor.com/account/reset-password.md): How to reset your password if you've forgotten it or want to change it.
- [Update your profile](https://help.spotlightvendor.com/account/update-profile.md): Change your name, email, phone, or notification preferences.
- [Facility licenses](https://help.spotlightvendor.com/billing/facility-contracts.md): How per-facility licensing works on SpotlightVendor — pricing, what's included, and how to add facilities mid-term.
- [Billing & Plans](https://help.spotlightvendor.com/billing/index.md): How billing works on SpotlightVendor — facility licenses, vendor subscriptions, payment methods, and invoices.
- [Invoices and receipts](https://help.spotlightvendor.com/billing/invoices.md): Find past invoices, download receipts, and update billing details.
- [Update payment method](https://help.spotlightvendor.com/billing/payment-method.md): Change the card on file, switch to ACH, or update billing email.
- [Vendor plans — Free vs Pro](https://help.spotlightvendor.com/billing/vendor-plans.md): Compare SpotlightVendor's free vs Pro plan for vendors — what each tier includes, pricing, and when Pro is worth it.
- [Product Updates](https://help.spotlightvendor.com/changelog.md): Latest features, improvements, and fixes on SpotlightVendor.
- [Admin review process](https://help.spotlightvendor.com/compliance/admin-review.md): What our admin team checks, how long review takes, and why some documents get rejected.
- [Expiration alerts](https://help.spotlightvendor.com/compliance/expiration-alerts.md): How automatic alerts work — 30 days before expiration, both email and in-app.
- [Compliance & Documents](https://help.spotlightvendor.com/compliance/index.md): How vendor compliance works on SpotlightVendor — the layered vetting model, what we accept, expiration alerts, and admin review.
- [Compliance levels explained](https://help.spotlightvendor.com/compliance/levels-explained.md): How SpotlightVendor's three compliance levels (Platform, Organization, Facility) work together so vendors don't have to re-upload and facilities can layer in extra requirements when needed.
- [Upload compliance documents](https://help.spotlightvendor.com/compliance/upload-documents.md): Where to upload from your portal, file size limits, and how to replace expired versions.
- [What documents we accept](https://help.spotlightvendor.com/compliance/what-we-accept.md): Specific documents required, formats accepted, and minimum coverage thresholds.
- [Getting started — Facilities](https://help.spotlightvendor.com/facilities/getting-started.md): Sign in, set up your organization, and learn the layout of SpotlightVendor.
- [For Facilities](https://help.spotlightvendor.com/facilities/index.md): How self-managed senior living and healthcare facilities — with one or many locations — use SpotlightVendor for vendor compliance, RFPs, and project tracking.
- [Invite your existing vendors](https://help.spotlightvendor.com/facilities/invite-existing-vendors.md): How to bring the vendors you already work with onto SpotlightVendor.
- [Manage your organization](https://help.spotlightvendor.com/facilities/manage-organization.md): Add facilities, invite teammates, and configure roles and permissions.
- [Post an RFP](https://help.spotlightvendor.com/facilities/post-an-rfp.md): Step by step: create a request for proposals, attach specs, set a deadline, and notify your network.
- [Review and award bids](https://help.spotlightvendor.com/facilities/review-and-award-bids.md): Compare proposals side by side, see compliance status, and award the work.
- [Frequently Asked Questions](https://help.spotlightvendor.com/faq.md): Answers to common questions about SpotlightVendor — for facilities, property managers, vendors, and operations teams.
- [Add facilities to your portfolio](https://help.spotlightvendor.com/property-managers/add-facilities.md): How to onboard each facility under your management company's organization.
- [Getting started — Property Managers](https://help.spotlightvendor.com/property-managers/getting-started.md): Set up your management company as an organization in SpotlightVendor and invite your team.
- [For Property Managers](https://help.spotlightvendor.com/property-managers/index.md): How property management companies use SpotlightVendor to handle vendor compliance, RFPs, and projects across multi-facility portfolios.
- [Multi-site billing](https://help.spotlightvendor.com/property-managers/multi-site-billing.md): How billing works for property management companies — per-facility annual contracts under one organization.
- [Portfolio compliance dashboard](https://help.spotlightvendor.com/property-managers/portfolio-compliance.md): See vendor compliance status across every facility you manage — one dashboard, all expiration alerts.
- [Portfolio RFPs](https://help.spotlightvendor.com/property-managers/portfolio-rfps.md): Post RFPs at the facility level and manage them all from your organization view.
- [Build your verified profile](https://help.spotlightvendor.com/vendors/build-your-profile.md): Service categories, service area, photos, and the documents that make you bid-ready.
- [Free vs Pro](https://help.spotlightvendor.com/vendors/free-vs-pro.md): What the free plan includes, what Pro unlocks, and when it's worth upgrading.
- [Getting started — Vendors](https://help.spotlightvendor.com/vendors/getting-started.md): Confirm your account, set up your basics, and find your way around the vendor portal.
- [For Vendors](https://help.spotlightvendor.com/vendors/index.md): How service vendors use SpotlightVendor — build a verified profile, respond to RFPs, manage compliance, and grow your win rate with senior living and healthcare facilities.
- [Respond to RFPs](https://help.spotlightvendor.com/vendors/respond-to-rfps.md): How to find RFPs that fit your business and write a competitive proposal.