> ## Documentation Index
> Fetch the complete documentation index at: https://help.spotlightvendor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SpotlightVendor Help Center

> Vendor compliance, project bidding, and audit-ready vendor management for senior living and healthcare facilities.

SpotlightVendor is a procurement platform for senior living and healthcare facilities—bringing vendor compliance, project management, and vendor discovery into one system. Work with your existing vendors or find new ones, while maintaining a clear, centralized audit trail.

Pick the path that matches your role.

<CardGroup cols={3}>
  <Card title="I run a facility" icon="building-2" href="/facilities">
    Self-managed: own and operate your facilities. One or many locations.
  </Card>

  <Card title="I'm a property manager" icon="briefcase" href="/property-managers">
    Multi-site, third-party: you manage facilities on behalf of owners.
  </Card>

  <Card title="I'm a vendor" icon="handshake" href="/vendors">
    Service providers — janitorial, HVAC, electrical, landscaping, etc. — working with our facilities.
  </Card>
</CardGroup>

## What SpotlightVendor does

<CardGroup cols={2}>
  <Card title="Central, audit-ready compliance" icon="shield-check" href="/compliance">
    Vendors upload and maintain their own W-9, COI, and Workers' Comp in one place. Facilities get expiration alerts 30 days out and an audit-ready trail for surveys.
  </Card>

  <Card title="Vetting at the org or facility level" icon="layers" href="/compliance/levels-explained">
    Approve a vendor once for your whole organization, or require facility-specific documents on top. Flexible based on how strict each facility needs to be.
  </Card>

  <Card title="Vendor sourcing, bids, and project tracking" icon="file-pen" href="/facilities/post-an-rfp">
    Facilities post project requests. Get bids from vendors you already work with, discover and invite new ones through SpotlightVendor, or both. Once awarded, both sides track the project end-to-end in one place.
  </Card>

  <Card title="Performance insights for vendors and facilities" icon="chart-line" href="/vendors">
    Vendors see their win rate, completion rate, and active proposals. Facilities see their own RFP activity and vendor performance. Each side sees what's relevant to them.
  </Card>

  <Card title="Portfolio-wide rollup for property managers" icon="chart-pie" href="/property-managers">
    If you manage multiple facilities, the org dashboard sums activity across every facility under you — one view of how the whole portfolio is performing.
  </Card>
</CardGroup>

## Quick links

<CardGroup cols={2}>
  <Card title="Reset your password" icon="key" href="/account/reset-password">
    Forgot it or want to change it.
  </Card>

  <Card title="Contact support" icon="life-buoy" href="/account/contact-support">
    Email, response times, and what to include for the fastest reply.
  </Card>
</CardGroup>

We're a small team and respond fast. Reach us anytime at [hi@spotlightvendor.com](mailto:hi@spotlightvendor.com).