> ## Documentation Index
> Fetch the complete documentation index at: https://help.spotlightvendor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to common questions about SpotlightVendor — for facilities, property managers, vendors, and operations teams.

## About SpotlightVendor

<AccordionGroup>
  <Accordion title="What is SpotlightVendor?">
    SpotlightVendor is a procurement platform for senior living and healthcare facilities. It centralizes vendor compliance, lets you post project requests and get bids from your existing vendor network or discover new ones, and keeps an audit-ready trail along the way.
  </Accordion>

  <Accordion title="Who uses SpotlightVendor?">
    Three audiences: senior care operators (single-facility and multi-site), the operations and compliance staff who run vendor processes, and the vendors who serve those communities.
  </Accordion>

  <Accordion title="How is this different from managing vendors in a spreadsheet?">
    Vendors maintain their own profiles and documents, so you stop chasing paperwork. Expirations alert automatically 30 days out. RFPs route to matching vendors. Corporate teams get portfolio-wide visibility across every community. Everything is audit-ready by default.
  </Accordion>
</AccordionGroup>

## Pricing

<AccordionGroup>
  <Accordion title="How much does SpotlightVendor cost?">
    Facilities pay a per-facility license, billed annually. Pricing depends on portfolio size — [request a quote](mailto:hi@spotlightvendor.com?subject=Pricing%20quote). Vendors have a Free tier and a Pro tier at $39/month or $429/year.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. [Book a demo or start a free trial](https://spotlightvendor.com).
  </Accordion>

  <Accordion title="Can vendors use SpotlightVendor for free?">
    Yes. The Free tier lets vendors maintain compliance documents and respond to invitations from facilities they already work with. Pro adds discoverability and matching to new RFPs across the network.
  </Accordion>
</AccordionGroup>

## For Facilities

<AccordionGroup>
  <Accordion title="How do I invite my existing vendors?">
    From your dashboard, send invitations directly. Vendors get an email, create their profile, upload their compliance documents, and join your network — no extra work for your team.
  </Accordion>

  <Accordion title="What compliance documents do you track?">
    W-9, COI, Workers' Comp, and any facility-specific documents you require. Each document has an expiration date with automatic 30-day alerts to the vendor.
  </Accordion>

  <Accordion title="Can I require different documents at different facilities?">
    Yes. Approve a vendor at the organization level for a baseline, then layer in stricter requirements at the facility level when needed.
  </Accordion>
</AccordionGroup>

## For Vendors

<AccordionGroup>
  <Accordion title="How do I get found by facilities?">
    Build a verified profile with current compliance documents. Pro vendors are matched to RFPs in their service categories and visible to facilities searching the network.
  </Accordion>

  <Accordion title="What happens if my insurance expires?">
    Your account drops to read-only. You can't bid on new work or accept invitations until you upload renewed documents. We email you 30 days before any document expires so you have time to renew.
  </Accordion>
</AccordionGroup>

## Compliance & Security

<AccordionGroup>
  <Accordion title="Where is my data stored?">
    Data is stored securely in the cloud with encryption at rest and in transit. Contact [hi@spotlightvendor.com](mailto:hi@spotlightvendor.com) for our security overview.
  </Accordion>

  <Accordion title="Can I export my data?">
    Yes — facilities can export vendor lists, document histories, and audit reports anytime.
  </Accordion>
</AccordionGroup>

***

Don't see your question? Email us at [hi@spotlightvendor.com](mailto:hi@spotlightvendor.com) — we respond within one business day.