> ## Documentation Index
> Fetch the complete documentation index at: https://help.spotlightvendor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach SpotlightVendor support, response time expectations, and what to include for the fastest reply.

## Email is the fastest channel

[hi@spotlightvendor.com](mailto:hi@spotlightvendor.com)

We read every email. For most requests, expect a reply within **one business day**. For urgent issues affecting your facility's day-to-day operations, put **URGENT** in the subject line — we triage those first.

## What to include

To help us help you faster:

* **Your account email** so we can pull up your account
* **Your facility or vendor company name**
* **Specific URLs** if it's a problem with a page (paste the link from your browser address bar)
* **Screenshots** of any error messages
* **What you were trying to do** when the issue happened

## Common issues we can resolve same-day

* Reset password / locked out of account
* Vendor invitation didn't arrive
* Compliance document review status questions
* Billing or invoice questions
* Adding a new facility to your organization
* Changing the primary contact on an account

## What's NOT support

For sales inquiries, partnerships, demos, or press: same email — [hi@spotlightvendor.com](mailto:hi@spotlightvendor.com) — we'll route it appropriately.